100% Satisfaction Guaranteed!
We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange the following within 30 days or by December 31st of the year purchased.
We will refund your money as long as your product meets the above conditions and you include the original pack slip. For returns without the original pack slip or online order #, we issue an electronic Gift Certificate.
How to Return or Exchange an Item
Sorry, we can't cancel or modify your order after you submit it unless you contact us by phone before it's been shipped. But it's easy to return or exchange any item. Please save your packing slip. It serves as your receipt if you need to return or exchange an item.
Send Your Return/Exchange to Our Chicago Warehouse
If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.
Note: unless the return/exchange is due to an error, we can't refund shipping charges.
Damaged / Incorrect Items
If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll refund your money (including the original shipping charges).